Support Operations & AI Automation Lead

It is rare to find a leader who is as comfortable diving into complex projects and day-to-day challenges as they are navigating the human side of leadership, but Isabela is exactly that.

Isabela is an elite, data-driven problem solver with a unique talent for translating complex metrics and business needs into clear, actionable strategies. Her ability to build sophisticated dashboards and identify operational gaps has been instrumental in driving measurable improvements across the Support team.

What truly sets her apart is her deep technical mastery of the company's products. In an environment of high product complexity and shifting company challenges, she remains incredibly close to the field. This technical depth allows her to truly understand the day-to-day struggles of clients and employees and provide practical, high-impact solutions rather than just abstract direction.

As a mentor, she is exceptional. She has a natural ability to guide the team through technical hurdles and evolving processes, empowering them to grow while ensuring the department remains agile and efficient. Whether she is architecting a new workflow or mentoring an IC through a difficult technical challenge, Isabela leads with a rare blend of analytical rigor, technical knowledge, and strategic vision. She would be a massive asset to any organization looking for a leader who truly understands the work they manage.

I've had the pleasure to meet and collaborate with Isabela when we both worked at Hotjar. As a sales rep, I relied heavily on Isabela's technical acumen in getting help for my clients and I've always found her to be customer oriented and very knowledgeable both about our product but also the larger technical landscape.

When she led the support team, Isabela's contribution to the new product launch was instrumental and she worked through a lot of high impact issues to meet the go-live date. Isabela is a reliable and seasoned support leader with experience in high pressure environments and a great addition to any team!

I have worked with Isabela for four years, and have been consistently impressed by her. Isabela combines strong technical expertise and deep Zendesk knowledge with exceptional management skills.

Her excellent reporting abilities, talent for mentoring colleagues, and ability to build strong cross-functional relationships while maintaining an unwavering customer focus makes her an invaluable asset to any organization.